Reference

Our Terms & Conditions: What You Need to Know

When you open an account at granat toto, you agree to a set of terms that cover how your account works, how deposits and withdrawals flow through DANA…

Account access where local law permitsPayment security via DANA, OVO, GoPay, QRISClear withdrawal and dispute processes
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granat toto Our Terms & Conditions: What You Need to Know
GET IN TOUCH

How to Reach Us About Terms Questions

Team online

Live Chat

Open your account and head to the Help icon in the lobby footer. Live chat is open 09:00–23:00 Jakarta time, seven days a week. Our team can clarify any term, walk through your account settings, or file a dispute on your behalf.

Email Support

Send a detailed question to [email protected] with your account username and the issue. Responses arrive within 24 hours. Email is best for formal requests such as data access or account closure confirmation.

Account Settings

Log into your account, go to Settings > Account & Legal, and review our full Terms & Conditions text. You can also update your contact details, request a statement or export your data from this section.

YOUR SECURITY

How We Handle Your Data and Account Safety

Identity Verification

Before your first withdrawal, we verify your name and ID number against your account details.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end using industry-standard TLS 1.3.

Data Retention

We retain your account data and transaction history for three years after closure, as required by Indonesian financial regulations.

Cookie and Tracking Policy

We use session cookies to keep you logged in and essential cookies to detect fraud.

Account Closure and Reactivation

Close your account anytime from Settings > Account & Legal > Close Account.

Dispute and Complaint Escalation

If you believe a charge is incorrect or a payout was missed, contact live chat first.

Common Questions About Our Terms

We may restrict your account, suspend withdrawals, or close your account permanently. Common breaches include using another person's deposit method, playing during restricted hours in your region, or attempting to manipulate game outcomes. We will email you an explanation and a path to appeal within 48 hours of any action.

Yes. Log in, go to Settings > Account & Legal, and update your email, phone number or payment method. Your registered name and ID cannot be changed once verified; if yours is incorrect, contact [email protected] and we will help you file a correction with identity documents.

Withdrawals via DANA, OVO, GoPay and QRIS have no platform fee; the transfer clears in under two minutes. Minimum withdrawal is 50,000 IDR. Maximum per transaction is 50,000,000 IDR; you can submit multiple withdrawals in one day. Bank transfer withdrawal fees, if charged, are shown before you confirm.

You can withdraw immediately after your first deposit clears, which usually takes under one minute via DANA, OVO, GoPay or QRIS. There is no wagering requirement or waiting period built into our terms. You must pass identity verification before processing your first withdrawal.

No. Our Terms & Conditions allow one account per person. If we detect multiple accounts linked to the same identity or payment method, we will merge them and suspend extras. This protects all members and keeps the platform fair.

Your account remains active and your balance is preserved. We do not charge inactivity fees or expire dormant accounts. If you lose access to your registered email or phone, contact [email protected] with proof of identity and we will help you regain access.

Yes. Go to Settings > Account & Legal > Data Export, and we will email you a full CSV file of your transactions, deposits, withdrawals and personal details within 24 hours. This is your right under data protection law where local law permits.

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